Terms of service
TERMS AND CONDITIONS
SITWALA-AFRIKA ONLINE SHOPPING
Definitions
"app" refers to a mobile application which runs on a mobile phone, tablet, watch or other mobile device.
"Online shoppers" refers to our customers who buy goods from us online using an app or over the internet using a web browser.
"SITWALA-AFRIKA", "we", "us" and "our" refers to SITWALA TRIPLE SEVEN INVESTMENTS.
"Third party provider" refers to any one of the companies that we have teamed up with to sell you their goods on any "SITWALA-AFRIKA”, website or app.
"You" refers to you, our customer, who buys from us online.
- GENERAL
These are the terms and conditions that apply when you use one of our websites to buy goods from us ("Online Shopping Terms"). The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our websites and apps.
ACCEPTANCE
When you buy goods from us, you agree to and accept all our terms and conditions.
PERSONAL INFORMATION
All personal information is kept private.
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GOODS AND PRICING
- Goods subject to availability: All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible.
- Price: The stated prices on our website are in the currency of the country doing payments unless if such currency is not supported, then the equivalent US$/RAND is shown.
- Display: We will use our best efforts to accurately display the goods, specifically regarding their colour, description and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our websites or apps. We cannot guarantee that the goods you receive will look exactly as you have seen it.
- Order completion: We will indicate the acceptance of your order by delivering the goods to you, or allowing you to collect it. Only at that point will your order be complete and an agreement of sale between you and us come into effect (the "Sale"). This is regardless of any communication from us stating that your order or payment has been confirmed. We will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amounts already paid. Adding goods to a wish list or placing it in an online shopping cart/bag without completing the purchase process ("checking out") does not constitute a valid order, so we may remove the goods from your online bag/cart if stock is no longer available and change the price of the goods without notice to you. You cannot hold us or any third party seller liable if the goods are no longer available, or the price has changed when you check out or try to check out at a later stage.
- Order cancellation by us: We reserve the right to not process an order or to cancel an existing order (partially or completely):
- If you have gone under debt review before your order is fulfilled;
- If, on any of our websites we suspect that you have, or have tried to: abuse the website intercept data; commit fraud; hack into our systems; or create multiple user profiles to take advantage of a promotion or other offer intended by us to be used once-off by you. We will also be entitled to blacklist you on our database and suspend or terminate your access to our websites and apps (in which case we accept no liability which may arise); and
- If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them.
- If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the US DOLLAR/SOUTH AFRIAN RAND value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any loss or claim relating to a cancelled order or refusal to process an order.
- DELIVERY, COLLECTION AND STORAGE
5.1 Delivery fee
We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. Express and overnight express deliveries are not available for certain countries.
5.4 Delivery
We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us.
5.5 Delivery period
We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control. We will notify you should there be any delivery-related problems and we are unable to deliver on the agreed date
5.6 Stock availability
We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order.
We rely on the information provided to us by our third party providers regarding the availability of stock. We are not liable for any inaccuracies in the information supplied to us. Please contact our Customer Services or the relevant third party provider if you have any stock-related queries.
5.7 Accepting your delivery
If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (for example, an original ID or driver's licence). This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time.
5.8 Inspecting the goods
You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the reason for rejecting the goods and the nature of the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
5.9 Incorrect items delivered
Should we accidentally deliver the wrong goods to you, or if the goods are not as described on our website or app:
Notify us as immediately and we will collect the goods from you at no charge. We will ensure that we deliver the correct goods to you.
- PAYMENT
We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting on our websites and apps using your credit card details) is safe and secure.
- GENERAL
We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time, without notice to you.
